How can we help?
Pick a topic below for a direct answer, or reach our team by phone or email for anything we haven't covered.
Shipping & Dispatch
Standard ground from CA$10 (province-priced). Other provinces ship at standard rates with a CA$200 minimum order. Express never free. Same-day dispatch on orders placed before 5:00 PM ET.
Shipping DetailsWarranty & Claims
Lifetime warranty on eligible parts sold directly by MobiPhix. See what is covered and how to file a claim.
Warranty PolicyReturns & Refunds
Seven-day return window on eligible unused stock. Phix Credit only — no refunds to the original payment method.
Return PolicyFrequently Asked
Quick answers about accounts, pricing, product availability, order status, and getting approved as a reseller.
Browse FAQsAccount & Pricing
How business accounts are approved, when you can place an order, and how to reset your password.
Account HelpContact the Team
Talk to a real person during business hours. We handle order questions, stock checks, and warranty claims directly.
Contact UsTalk to the MobiPhix team
Phone lines are open during store hours: Mon–Fri 9 AM–6 PM, Sat 10 AM–7 PM, Sun 11 AM–5 PM ET. Email is answered within one business day.