Refund Policy for Mobiphix
At Mobiphix, we are committed to providing high-quality products and exceptional service. We understand that sometimes things may not go as planned, and in those cases, we have a clear refund policy in place to help resolve any issues. Below you will find all the details about how to request a refund and what you can expect from our process.
Refund Requests
Refund requests must be submitted within 5 working days of receiving your order. Our Customer Service Team will review each request on a case-by-case basis. If your request is approved, you will be provided with further instructions on how to proceed.
Refund Process
All refunds will be issued using the original payment method once the returned item has been received and inspected. Refunds typically take 1-3 business days to process after the inspection. Please note that shipping fees are non-refundable.
Damaged or Faulty Items
If your item arrives damaged or faulty, you must notify our team immediately by providing photographic evidence. After reviewing your case, we will either issue a refund or send a replacement, depending on the situation.
Important Points to Consider
Our refund process has specific conditions, and we kindly ask you to take note of the following:
- Refund requests must be made within 5 working days.
- All returned items must be in the same condition they were received.
- Shipping fees are non-refundable.
- Items must be shipped to the designated warehouse within 10 days of approval.
Following these steps will help expedite the process and ensure that your refund is processed efficiently.
Get in Touch for Refund Requests
If you would like to request a refund or have any questions regarding our refund policy, please fill out the form below, and a member of our team will be in touch shortly.
How Our Refund Process Works
Submit Your Request
Submit your refund request within 5 working days of receiving your order. Be sure to include your order number, item details, and, if applicable, photos of any damage.
Inspection Process
Once your returned item arrives at our warehouse, our team will carefully inspect it. We will ensure that the item is in the condition it was received and that all relevant information is provided.
Receive Payment/Store Credit
After a successful inspection, we will issue your refund via the original payment method, or you can opt for store credit to use on future purchases. Refunds typically take 1-3 business days to process.