Frequently Asked Questions (FAQ)
Mobiphix is located at 5080 Timberlea Blvd, Unit 19, Mississauga, ON L4W 4M2. We serve businesses across North America from this location.
We offer a wide range of mobile phone parts, repair tools, and accessories. Our inventory includes pulled original parts such as screens, batteries, cameras, and housings, as well as accessories from top brands like Apple, Samsung, and Hoco. All products are available for wholesale purchase.
Yes, we specialize in authentic branded products from leading manufacturers like Apple, Samsung, and Hoco. Our offerings include chargers, cases, and cables designed to meet the highest standards of quality and reliability.
Absolutely! Mobiphix is a business-to-business (B2B) platform, dedicated to providing wholesale solutions. Bulk pricing and delivery options can be discussed with our sales team.
Pulled original parts are genuine components removed from functioning devices, ensuring high quality and reliability. They are ideal for businesses seeking top-tier parts at competitive prices.
Yes, Mobiphix offers dependable after-sales support and technical guidance to help our business clients make the most of our products.
We accept major credit cards, PayPal, and other secure payment methods. For additional information, please visit our Payment Options page.
Shipping times depend on the destination. Orders within North America are usually processed and shipped within 1-2 business days. You will receive a tracking number once your order is dispatched.
Yes, Mobiphix has a return and exchange policy for business customers. If you are unsatisfied with your purchase, please refer to our Returns and Refunds Policy or contact our customer service team for assistance.
Returns & Refunds FAQs
To apply for a return or refund, follow these steps:
- Submit Request: Send a request to our Customer Service Team at Sales@mobiphix.com within 5 business days of receiving your order. Include:
- Order number
- Item number
- Reason for the return
- Photo evidence of the damaged or faulty item (up to 3 images in .jpg, .gif, or .png format).
- Approval: Upon review, our Customer Service Team will confirm approval. If approved, you may be asked to send the item to a designated warehouse.
- Return Item: Ship the approved item within 10 business days. Upon inspection, eligible returns will result in either a refund or replacement.
Our Customer Service Team will provide the specific warehouse address once your return request is approved.
Yes, a tracking number is required for all returned items to ensure accurate processing.
Refunds are processed to the original payment method. You will receive confirmation via email once the refund is completed, typically within 1-3 business days.
Additional FAQs
- Register: Create an account on our website and verify your email to start shopping.
- Sign in: Log in with your credentials.
- Browse & Shop: Use the search bar or categories to find products and add them to your cart.
- Checkout: Complete your purchase by providing shipping details and selecting a payment method.
- Payment: Ensure payment is made within 48 hours to confirm your order.
No, there is no MOQ. However, bulk orders enjoy discounted pricing.
Visit “My Account” > “Orders” after logging in. You can also track shipments using the tracking email provided after dispatch.
Changes are not allowed once an order is placed. To cancel an order, contact our Sales Team at Sales@mobiphix.com.
If you experience any difficulties, our Customer Service Team is ready to assist. Contact us at Sales@mobiphix.com for prompt support.