FAQs

Frequently Asked Questions (FAQ)

Mobiphix is located at 5080 Timberlea Blvd, Unit 19, Mississauga, ON L4W 4M2. We serve businesses across North America from this location.
We offer a wide range of mobile phone parts, accessories, and repair tools. Our products include pulled original parts such as screens, batteries, cameras, and housings, as well as accessories from top brands like Apple, Samsung, and Hoco, all available for wholesale purchase.

Yes, we specialize in providing authentic branded products from leading manufacturers such as Apple, Samsung, and Hoco. Our accessories, including chargers, cases, and cables, are available in bulk for businesses looking for reliable and high-quality solutions.

Absolutely! Mobiphix is a business-to-business (B2B) operation, focused on providing wholesale solutions to businesses. We offer factory-level pricing for bulk orders. Please contact us to discuss pricing and delivery options.

Pulled original parts are genuine components taken from working devices, ensuring the highest quality and reliability. We provide these to businesses looking for top-tier parts at competitive wholesale prices.

Yes, Mobiphix is committed to offering dependable after-sales support and technical guidance to ensure that our business clients get the best out of our products.

We accept major credit cards, PayPal, and other secure payment options. For more information, please visit our Payment Options page.

Shipping times vary based on the destination. Most orders within North America are processed and shipped within 1-2 business days. You will receive a tracking number once your order is dispatched.

Yes, we have a return and exchange policy in place for our business customers. If you are not satisfied with your purchase, please review our return policy or contact our customer service team for assistance.

Frequently Asked Questions (FAQ)

Step 1: Register Create an account with us before placing an order. We will ask for your details and send an email confirmation upon successful registration.
Step 2: Sign in After creating an account, log in with your username and password. Please ensure your password is kept safe.
Step 3: Browse & Shop You can browse our product catalog or search for specific items by entering the product name. To add items to your cart, select the quantity and click ‘Add to Cart.’ You can also edit quantities or remove items from your Shopping Cart.
Step 4: Checkout & Place Order Once ready, click ‘Proceed to Checkout.’ Enter your shipping address and select a shipping method. Review your order and click ‘Place your order.’
Step 5: Make Payment After placing your order, an email will be sent with payment instructions. You have 48 hours to complete the payment, or your order will be automatically canceled. 

No, there is no MOQ. Pricing is dependent on the quantity ordered—the more you buy, the cheaper the price.

You can use the Quick View button available on the category or product pages to streamline your shopping process.

You can view your current and previous orders by visiting My Account > Orders after logging in. You can also track your order by entering the order number on the homepage sidebar. You will receive a tracking email once your order is dispatched.

If you encounter any issues while placing your order, our Customer Service Team is available to assist you. Please contact us at Sales@mobiphix.com for support.

Unfortunately, we do not allow changes to an order once placed. However, please contact us to confirm if any modifications are possible or place a new order, and we’ll consolidate your orders for shipment.

To cancel your order, please contact our Sales Team at Sales@mobiphix.com.

Returns & Refunds FAQs

To apply for a return or refund, please follow these steps:

    • Step 1: Submit Request
      Submit your request to our Customer Service Team at Sales@mobiphix.com within 5 working days of receiving your order. Your email should include:
      • Order number
      • Item number
      • Explanation of the reason for your return
      • Photo evidence clearly showing the damaged or faulty item (up to 3 images, each no larger than 2MB). Accepted formats: .jpg, .gif, .png.
    • Step 2: Approval
      Our Customer Service Team will review your request and, if approved, may ask you to send the item to our nearest warehouse. The requirement to return items will be assessed on a case-by-case basis.
    • Step 3: Return Item
      If a return is required, the item must be sent to our warehouse within 10 working days of the approval. Upon inspection, if eligible, we will issue a refund or send a replacement item.

Our Customer Service Team will provide the specific warehouse address when your return request is approved.

Yes, we require a tracking number for all returned items.

We will refund your payment to the same method used for the original purchase. This will typically be processed within 1-3 business days, and you will receive an email confirmation once the refund is complete.